Media Releases


Qld Government to strengthen consumer protection for seniors in retirement villages and manufactured homes parks

15 Jul 2017

The Palaszczuk Government is taking action to boost and toughen consumer protection for seniors living in retirement villages as part of its new Housing Strategy 2017-2027.

Member for Sandgate, Stirling Hinchliffe, said that after hearing from our community it was clear that changes were needed urgently, to better protect seniors’ rights.

“It’s essential our retirement living and manufactured home (Residential Parks) laws are centred on fairness for residents and seniors.
“I have been speaking with residents over the past 18 months and it’s very clear that the rights of people who live in retirement villages just aren’t in line with the expectations of the community.

“We must ensure our Queensland seniors can enjoy peace of mind in their retirement years, by giving them stringent consumer protections they need and deserve.”
The Queensland Government has announced they will introduce laws that would:
• require simplified, standard contracts.
• require on-going fees and charges to be clearly declared upfront.
• introduce a minimum 21 days required to evaluate the contract before signing.
• make exit fees and payments and preparing a unit for resale fairer,
• implement dispute resolution processes, and
• introduce enforceable behaviour standards for village operators.

“The suite of measures are part of the Governments new $1.8 billion Queensland Housing Strategy which aims at making sure all Queenslanders have safe, secure and affordable places to call home.
Mr Hinchliffe said people who lived in Residential Parks faced similar issues.
“Our seniors and retirees have given so much to Queensland over their working lives. It’s only fair and proper that they should be able to retire with peace of mind and security.

“The government will put in place a new, staged pre-contractual disclosure process, limits on rent increases, and minimum behavioural standards for park owners, staff and home owners,’ Mr Hinchliffe said.

Mr Hinchliffe thanked all those in the community that had spoken with him about this issue and commended them on their advocacy.